Please review our frequently asked questions to find aswers to our most common customer inquiries. If you still have any questions please don’t hesitate to contact us by visiting our contact page.
How do I place an order?
- Obtain the product SKU and other relevant information from any product you are interested in.
- Reach out to us by calling, emailing, or filling out our contact form. Please include all product identifying information.
- We will then create a quote and send it to you via email.
- You can then confirm your quote and place your order via email or by calling us.
- Email: firstname.lastname@example.org
- Phone: 888-888-8888
Can I request wood samples?
Yes, you can request a sample by calling, emailing or submitting the contact form.
Can I order product samples?
Yes. You will be charged for the product sample and delivery charges. If you decide to place an order after receiving your sample, the sample cost will be discouted from your order total.
Do you have a minimum order requirement?
Yes, we have a $1,500 MOA (minimim order amount) for first time buyers. The minimum is waved for existing customers.
Do you sell residential?
No, we only sell to commercial entities.
Do your table bases require assembly?
Yes, our table bases require minimal assembly.
What methods of payment do you accept?
We accept checks, ACHs, money orders, and credit cards (MasterCard, Visa, American Express, and Discover).
We charge a 3% convenience fee for credit card payments.
Do you charge sales tax?
We only charge sales tax in New Jersey. Customers are responsible for paying taxes for other domestic locations.
Shipping and Delivery
Please visit the Shipping Policy page for more information.
What is your turnaround time?
When you place your order with us, you will receive confirmation with your expected ship date. If you need to have your order sooner, give us a call and we will work with you to try to meet your deadline.
How will my order ship?
We work with a variety of freight carriers as well as UPS to get you the best possible quote. You will be able to arrange a delivery window with your carrier. You are also required to be present to receive your delivery when it arrives at your location.
How do I track my order?
The ability to track your order will depend on the carrier used. At the time of shipping, we will send you an email indicating the name of your carrier, their contact information, and a tracking number if available.
How much does shipping cost?
Shipping costs vary based on the product and quantities in your order as well as the location the products are going to. We will include the shipping costs in the quote proposal we send you via email.
What do I need to do at the time of delivery?
When receiving your order, please be sure to inspect the merchandise and boxes for damage. If you absolutely can’t open boxes to check for damage, sign for concealed delivery. Also, please count the merchandise to check for any items lost in transit. Make note of any damaged or lost items on the Bill of Lading.
The customer must inspect the entire order at the time of delivery. The customer is also responsible for accouting for all items on the Bill of Lading at the time of delivery. If any item is damaged, or not in the order, it must be noted on the Bill of Lading and then communicated to us.
Do you ship internationally?
Table Source only ships in the continental U.S. We can ship the order to freight fowardwers within the US. The customer is responsible for any shipping and customs charges beyond that.
Warranty and Return Policy
Please visit the Warranty and Return Policy page for more information.
Do you provide a warranty on your products?
All of our products come standard with a manufacturer’s warranty. Table Source guarantees that all of our tabletops are free of manufacturer’s defects in material and workmanship for one year. We guarantee that our table bases are free of manufacturer’s defect, including broken or fatigued welds, for five years. Should one of our products be defective while being used as intended within warranty limits, please contact us to have the item replaced or repaired.
What is your return policy?
On products that are custom made, we can not accept returns. We are happy to help you through the selection process to ensure that you are satisfied with your order. We may accept returns on non-custom items in their original packaging. A 30% restocking fee will apply. Please call to request a return within two weeks of receiving your order.
What is your cancellation policy?
Orders can be cancelled as long as production has not yet begun. Any fees associated with the original or refund payments will not be refunded. Custom orders already in production may not be cancelled.
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