Shipping Policy

Effective January 1, 2020

Shipping to Commercial Addresses

Table Source ships only to commercial/business addresses within the continental U.S.

International Shipping

We do not ship internationally or to non-continental U.S. territories i.e. Alaska, Hawaii, and Puerto Rico. However, we can ship to your Freight Forwarding Carrier* within the United States. You can then arrange shipping from that carrier to your international location.

*In these situations, our shipping charges will only cover moving the merchandise from our warehouse to the Freight Forwarding Carrier. We do not cover charges from the Freight Forwarder to your international location.

Customs, Duties and Taxes

Table Source is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Process

Please allow 2-3 business days of payment processing time once your order is placed. Production times will vary depending on the nature of the order. For quick ship items, please allow 3 – 5 business days for shipment to occur*. For custom items, please allow 14-21 business days for shipment to occur*.

*When we give you a ship date, it is only an approximation. We cannot be bound by it but we will do our best to meet it. We try our best to accommodate special time requests but cannot guarantee a specific delivery date.

Once the order has been shipped, we will e-mail you a notification containing the Shipping Carrier’s Information:

  • Carrier’s name
  • Phone Number
  • Email

You can use the Shipping Carrier’s Information to coordinate your delivery time and make other necessary arrangements to receive your order.

Table Source does not ship on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Delivery Process

Once the order is close to completion, the sales agents will contact you to set up a delivery appointment. Please make sure to make any necessary arrangements in order to receive your order.

Truck drivers do not help in any way to unload the merchandise from the trucks unless it is previously arranged.

Our deliveries are tailgate delivery only. If the delivery site is without a loading dock, the truck will park in a designated loading zone nearby. We recommend a Lift Gate service for those addresses without loading docks.

If you need a Lift Gate, please make sure to request it when you first submit your Quote Request or let your sales representative know when you place the order. We are not responsible for providing the Lift Gate if it was never requested in the quote and/or order process.

Customers can use their own carriers to pick up orders from our location. However, Table Source is not responsible for any freight-related issues with 3rd party carriers arranged by customers.

Because most orders are shipped via LTL common freight carriers, it is the responsibility of the customer to notify us if you are shipping to a site with limited access as additional fees may apply. Ultimately, the shipping company may determine whether your location has restricted or limited access at the time of the appointment, which will result in added charges post-sale.

Customers or designated personnel must be on site during the time of delivery. A re-delivery fee or other additional service fees will be applied if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or if there was nobody on site.

Customers or designated personnel are responsible for removal of any and all garbage associated with their delivery including packaging, wrapping, etc.

Delivery Services (Fees Will Apply)

Limited access applies to locations where a 50′ truck cannot access your location. A smaller straight truck will be needed. Limited access areas include, but not limited to, hospitals, airports, farms, parks, schools, churches, hotels, military bases, construction sites, downtown areas, etc

Re-delivery fee is charged if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or instructions.

Re-consignment is charged if the customer changes the location of delivery during the transit.

Lift Gate Service is recommended for commercial addresses without a loading dock. Your products will be delivered on a special truck with a mechanical platform which will lower your items to the ground, thereby decreasing labor and the possibility of damage during unloading. Lift Gate should be requested directly or through your sales representative when placing an order.

Shipping Rates & Delivery Estimates

We will provide a delivery estimate once we send you your proposal or at your request.

Delivery delays can occasionally occur. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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